At the Overlook Café, we strive to provide our patients with nutritious and delicious meals in a comfortable and affordable setting. Our meals are prepared with only the freshest ingredients and are available in our daily buffet or cooked to order on weekends.
To receive considerate, respectful, and compassionate care regardless of your age, gender, race, national origin, religion, sexual orientation, or disabilities.
To receive care in a safe environment free from all forms of abuse, neglect, or harassment.
To be called by your proper name and to be told the names of the doctors, nurses, and other health care team members involved in your care.
To have a family member or representative of your choice and your own physician notified promptly of your admission to the hospital, if you so choose.
To be told by your doctor about your diagnosis and possible prognosis, the benefits and risks of treatment, and expected outcome of treatment, including unanticipated outcomes. You have the right to give written informed consent before any non emergency procedure begins.
To have your pain assessed and reassessed and to be involved in decisions about managing your pain.
To be free from restraints and seclusion in any form that is not medically required.
To expect full consideration of your privacy and confidentiality in care discussions, examinations, and treaments. You may ask for a chaperone during any type of examination.
To participate in decisions about your care, treatment, and services provided, including the right to refuse treatment to the extent permitted by law. If you leave the hospital against the advice of your doctor, the hospital and doctors will not be responsible for any medical consequences that may occur.
To sign language or foreign-language interpreter services. We will provide interpretation services as needed.
To make an advance directive, appointing someone to make health care decisions for you if you are unable. If you do not have an advance directive, we can provide you with information.
To be involved in your discharge plan. You can expect to be told in a timely manner of the need for planning your discharge or transfer to another facility or level of care. Before your discharge, you can expect to receive information about follow-up care that you may need.
To receive detailed information about your hospital and physician charges.
To expect that all communications and records about your care are confidential, unless disclosure is allowed by law. You have the right to see or get a copy of your medical records and have the information explained if needed. You may add information to your medical record by contacting the Medical Records Department. Upon request, you have the right to receive a list of to whom your personal health information was disclosed.
To participate in ethical decisions that arise in the course of your care.
To choose who may visit during your stay; the chosen visitors will be given full and equal privileges consistent with the patient's wishes, subject to clinical restrictions or limitations. You have the right to deny or withdraw consent to visitation at any time.
To voice your concerns about the care you receive. If you have a problem or complaint, you may talk with your doctor, nurse manager or a department manager.